Company

Is Fetch Palm Beach an insured and bonded company?

Yes, Fetch Palm Beach LLC is fully licensed, insured and bonded through Pet Sitters Associates.

What are your normal operating hours?


9am-5pm

7 days a week

*early and later times are available upon request but incur a surcharge

 

Services

What areas do you service?

West Palm Beach (Northwood to Forest Hill Blvd) and Palm Beach Island

How do I sign up for a service?

Simple.  Email info@fetchpalmbeach.com to set up a meet and greet with your pet. After the initial appointment you’ll be able to schedule services.

How do I request a service?

Simple. Log in to your account to access your calendar. Select the date, service, & time, then click submit. We’ll approve your request up to 6 hours in advance.

 Note: We do not accept requests via text or email, so please be sure do it online to guarantee your services.

 

What if I need to request an early morning, late evening, weekend or holiday weekend walk?

All of these services are subject to availability and will incur an additional fee.

What if I need a last minute walk?

We will try our best to accommodate your last minute requests however this is subject to walker availability and timing.

Will you ever take my dog off leash or to the dog run?

No.  Your dog will remain on leash and by our side at all times.

Can you give my pet medication, or feed them if needed?

Sure! We’re happy to assist pets with special needs such as administering medications, fluids or special dietary supplements.  Just let us know how we can help.

 

CANCELLATION POLICIES

What if I need to cancel a scheduled service?

No worries!  Just log in to your account to request a cancellation of your service.

 Please note: we do not accept cancel requests by text or email.

 

Is there a fee for last minute cancelations?

Any cancellation made within 24 hours of the scheduled service will be charged in full.

 

Payment

What types of payment do you accept?

We accept cash, check or credit/debit cards.

How do I pay for services?

Whichever method is easiest for you.  Once your account is set up you will have the option to pay by cash, check or card.